FAQ

Frequently asked questions
 
Are laces sold in pairs or individually ?

Our laces are sold in pairs.

If you enter "1" in the quantity filed, you will received one pair of 2 laces

 
 
In which countries can I be delivered ?
 
 
What are the deadlines fees ?
 
 
Are items "out of stock" replaced?
 
 
Can I receive the latest news and information from MyLaces.com by email ?
 
 
How do I unsubscribe from MyLaces.com Newsletter?
 
 
What if I forget my password?
 
 
How do I place an order ?
 
 
Has my order been taken into account ?
 
 
I paid by credit card but I have not received an email confirmation.
 
 
What should I do if I receive the incorrect item ?
 
 
Can I remove an item from my order?
 
 
What should I do if I receive a defective item ?
 
 
What are the methods of payment ?
 
 
Is my payment secure ?
 
 
Are my bank details kept?
 
 
Can I buy a product that is no longer available?
 
 
I want to order in large quantities, what do I do?
 
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